Terms and Conditions

I.- Terms and Conditions

By entering and using this site whose domain is http://www.dasavena.com owned by the company called Dasavena Gourmet, SA de CV and its subsidiaries, hereinafter "Dasavena" you (the "User ") are accepting the following: (i) Terms and Conditions contained herein; (ii) the Policies for delivery, merchandise claim and returns; (iii) Dasavena's Responsibilities; (iv) Industrial Property Rights; (v) the applicable Law and Jurisdiction; and (vi) the Privacy Notice (all jointly identified as the “ Dasavena Terms and Conditions ”); the User expressly declaring his acceptance. Likewise, the User expressing his will in terms of the provisions of articles 1803 and 1834 Bis of the Federal Civil Code, 80, 81, 89 of the Commercial Code and other related and applicable Civil Codes of the federal entities of the United States Mexicans.

If the User does not fully accept these Dasavena Terms and Conditions, they must refrain from entering and using the site http://www.dasavena.com .

Entering and browsing the site http://www.dasavena.com . grants whoever uses and browses it, the quality of User and implies full and unconditional acceptance of all the conditions set forth in these Dasavena Terms and Conditions, Dasavena reserving at all times the right to modify and amend them, and must, in all case, publish on the site http://www.dasavena.com the corresponding modifications and the date of publication of said reforms for them to take effect.

II.- Intellectual Property Rights

The distinctive signs that, by way of example but not limitation, are DASAVENA, and http://www.dasavena.com . and its logos, brands, domain names and/or trade names used under license by Dasavena Gourmet SA de CV The copyrights on the content, organization, collection, compilation, information, magnetic or electronic transfers, digital conversion, logos, photographs , images, programs, applications, or in general any information contained or published on http://www.dasavena.com . , are duly protected in favor of Dasavena, its Affiliates, Suppliers and/or their respective owners, in accordance with the applicable legislation on intellectual and industrial property.

The User is expressly prohibited from modifying, altering or deleting, either totally or partially, using, copying, negotiating, reproducing and in any way using the notices, trademarks, trade names, signs, advertisements, logos or in general any indication that refers to the ownership of information contained in http://www.dasavena.com . .

III.- Responsibilities

To the maximum extent permitted by applicable laws, Dasavena will not be responsible, in any case, for any direct, special, incidental, indirect, or consequential damages that in any way derive from or are related to:

  • The use or execution of http://www.dasavena.com or with the delay or lack of availability of use of http://www.dasavena.com .
  • The provision of or lack of provision of services of any information or graphics contained or published on or through http://www.dasavena.com .
  • Of the updating or lack of updating of the information.
  • That the information has been altered or modified, in whole or in part, after being included in http://www.dasavena.com .
  • Any other aspect or characteristic of the information contained or published on http://www.dasavena.com . or through the leagues that are eventually included in it.
  • Dasavena is not responsible for the use of credit cards reported as stolen, once the transaction has been authorized by the issuing bank. Dasavena and its affiliated companies and subsidiaries do not have the possibility of denying the sale when the User's data matches our records. The access code, password and credit card number are completely under the responsibility of the owner. No bonus will be made for fraudulent purchase or replacements of the purchased good.
  • Any use of the Products purchased on our site http://www.dasavena.com is the sole responsibility of the User. Dasavena does not accept any relation and/or responsibility for any event that derives from the use of the Products purchased on our site. Once the Products have been delivered to the User, the User will be solely responsible for their proper use.
  • To use the site and the Services, minors must previously obtain permission from their parents, guardians or legal representatives, who will be held responsible for all acts performed by minors under their care. Full responsibility for determining the content and services accessed by minors corresponds to the adults in charge of them.

IV.- Applicable Legislation and Jurisdiction

The relationship between the User and Dasavena will be subject to and will be interpreted in accordance with the laws and before the Courts of the City of Guadalajara, Jalisco, Mexico, the User expressly renouncing any other address.

Notice of Privacy

Privacy notice addressed to the holders of personal data held by Dasavena.

Dasavena, with address at Calle Manuel M. Diéguez 235, Colonia Ladrón de Guevara, in the municipality of Guadalajara, Jalisco, is responsible for collecting your personal data, the use that is given to them and their protection.

Your personal information will be used to provide the services and Products you have requested, inform you about changes in them and evaluate the quality of the service we provide you. Likewise, Dasavena will be authorized to contact you in order to offer you products or services that are related to the initial Product for which you contracted us. For the aforementioned purposes, we require obtaining the following personal data: Name, Address, Telephone, Email, considered sensitive according to the Federal Law on Protection of Personal Data Held by Private Parties (the Law).

Dasavena informs you that your personal data, including sensitive data, currently or in the future in our databases, will be processed and/or used by: Dasavena and/or the controlling companies of the latter and/or our affiliated and/or subsidiary companies and/or those third parties that, due to the nature of their work or functions, have the need to process and/or use your personal data; with the purpose of fulfilling those obligations that derive from the existing legal relationship between you as the owner of the personal data and the aforementioned companies.

Dasavena may transfer the personal data contained in its databases to any of the controlling companies of the latter and/or its affiliated companies and/or subsidiaries and even to third parties, national or foreign, unless the respective holders expressly state their consent. opposition, in terms of the provisions of the Federal Law on Protection of Personal Data Held by Private Parties.

You have the right to access, rectify and cancel your personal data, as well as to oppose their treatment or revoke the consent that you have given us for this purpose, through the procedures that we have implemented. To find out about these procedures, the requirements and deadlines, you can contact our customer service department at the address indicated in the second paragraph of this notice, by phone 38178488, at the email address: administracion@dasavena.com or visit our page http://www.dasavena.com .

Dasavena Gourmet SA de CV reserves the right to change, modify, supplement and/or alter this notice at any time, in which case it will be made known to you through any of the means established by the legislation on the matter.

The User acknowledges and accepts that Dasavena does not obtain Personal Information automatically, but requires the User to provide it directly through http://www.dasavena.com or by other means and that prior to collecting your information, gives you the corresponding privacy notice in which the treatment that your personal data will have and the way in which you can exercise your rights of access, rectification, cancellation and opposition is indicated, in accordance with the Federal Law on Protection of Personal Data in Private Possession.

It is established that it is the User's decision to provide personal information to Dasavena. Therefore, the User is responsible for the veracity and reliability of said information. In the event that the User decides to send Personal Information through the means provided for this purpose, the User, for the purposes of the provisions of article 76bis of the Federal Consumer Protection Law, grants his express consent electronically, to that Dasavena share your information with third parties.

Likewise, for the purposes of the provisions of articles 16, 18 and 18bis of the Federal Consumer Protection Law, the User grants his express consent and acceptance to receive information for marketing or advertising purposes.

Delivery policies, merchandise claim and returns

product information

The User agrees that the use of http://www.dasavena.com is done at their own risk, that the services and Products (hereinafter the "Products" or the "Product" ) that are provided and offered in http://www.dasavena.com are provided on an "as is" and "as available" basis. Dasavena does not guarantee that http://www.dasavena.com will satisfy the User's requirements, or that the services of http://www.dasavena.com will always be uninterrupted, on time, secure or free of errors.

The information contained and/or published through http://www.dasavena.com is exclusively for general information purposes about Products or services marketed by Dasavena. The opinions, comments, references, indications or advice contained in http://www.dasavena.com , even when they are issued by professionals in various fields, are not intended to replace the advice or personalized and specialized advice by professionals, in accordance with the specific needs of the User.

product use

The application, use or interpretation of any opinion, procedure, idea, recipe, tips, etc., published on or through http://www.dasavena.com is under the sole responsibility of the User. The User understands and acknowledges that Dasavena does not assume any responsibility for: (i) the way in which the User uses the information contained or published on or through http://www.dasavena.com ; and (ii) the consumption of the Products.

Payments and shipments

All product orders found on the platform http://www.dasavena.com . They have shipping included through a private parcel service. Once your payment is confirmed, your order will be processed and the delivery time of the ordered merchandise varies between 1 to 3 business days from the payment confirmation.

There is a minimum purchase of: i) 4 four boxes of the Product identified on this platform as "Mini Dasavenas"; or ii) 6 six bags of Products, being able to combine the Products identified as "Dasavena Original", "Dasavena Chocolate" and "Dasavena Light".

Prices subject to change without prior notice until the Product is liquidated.

The Products are not withdrawn until 100% of the payment of your order is made.

In the event that the purchased Product is out of stock, your money will be refunded.

In the event that the purchase order is not completed within the aforementioned time due to various inventory circumstances, in which are indicated, but not limited to, the lack of inventory and/or the item is discontinued, Dasavena may return the amount paid by the User in the same terms and manner in which the payment was made within a period not exceeding 5 business days.

It is important to mention that, in order to comply with the delivery, it is necessary that the billing and recipient address contain complete, correct and precise data.

Product Return

There are no returns of Products for any reason.


The User may only request an invoice corresponding to his order by email: administración@dasavena.com . within 3 business days of making your purchase.